Frequently Asked Questions

Is your online store open during museum closure?
Yes, we reopened our online store on May 1, 2020. Items listed on our website are available for purchase, if they are in stock.

Is every item in the Shop available online?
As our Shop collection is very large, only selected items are available online. To look at the full collection, please visit the Shop in person when we reopen.

How do I contact the shop?
You can phone the Shop at 416.408.5066 or e-mail us at giftshop@gardinermuseum.on.ca.

When will the Shop reopen?
We are following the advice of public health experts as to when it will be safe to reopen. Please sign up for our e-newsletter or visit our website for updates.

How do I know which artists’ work you carry?
Click here to view our full list of artists.

If I saw an item in the Shop prior to the closure that is not listed on the online store, can I still purchase it?
Yes, please contact the Shop and we will gladly look for the item and set it aside for you. Purchases can be made over the phone.

What is your exchange/return policy for online orders?
All online orders are final sale and are not eligible for exchange or credit. This includes any breakage that occurs during transport. Please read the Terms and Conditions carefully before completing your online purchase.

What types of payment do you accept for online purchases?
We accept credit card payments via PayPal services. This includes Visa, Mastercard, and American Express.

Are gift cards redeemable for online purchase?
Gift cards are only redeemable for in-store purchases. However, you may check your balance online here.

Do you replace lost gift cards?
No, we are not responsible for replacing lost gift cards.

What if I purchased an item online that is only available for pick up?
There will be no impromptu pick ups during the closure. You must make arrangements ahead of time. Please call the Shop to schedule a date and time. If there is no answer, leave a message with your name, the date, and your contact information. It may take 1-3 business days to respond to your voicemail.

I would like to arrange to pick up an item that I purchased online. What are you pick up hours?
We are available for pick ups on Monday, Tuesday, Thursday and Friday from 10 am to 12 pm and 1 pm to 3 pm. A reminder there are no impromptu pick ups during this time. Please arrange a date and time to pick up your item by contacting the Shop.

What types of precautions are being employed around pick ups and mailing parcels to customers?
If you have arranged to pick up an item, it will be cleaned and sanitized. Additionally, curbside pick up will take place at the loading dock, not the Museum’s front entrance. Customers will be given instructions by a member of the Shop team.

Items sent by mail are cleaned and sanitized before they are packaged. Packages are also being cleaned after they are assembled and handled with care before being sent out.

How long does it take to receive a response from the Shop?
Staff are available during business hours, Monday to Friday, to answer any immediate inquiries. Weekend inquiries will be followed up on during business hours.

How many days does it take to ship an item?
It takes 5-10 days for your items to be shipped. Please keep in mind that during this time it may take longer to receive parcels due to shipping delays.

What are the Gardiner Shop’s regular hours?
Monday – Tuesday: 10 am – 6 pm
Wednesday: 10 am – 8 pm
Thursday – Friday: 10 am – 6 pm
Saturday – Sunday: 10 am – 5 pm
Holiday Hours: 10 am – 5 pm

Do you do custom orders?
If you like a piece in the Shop but are interested in having the artist create something special just for you, please let us know. We are happy to get the conversation going and facilitate the creation of a commissioned piece.

I’m an artist. How do I get my work into the Gardiner Shop?
Please submit your application via our online form. Due to the volume of submissions, we are only able to review them once per month.

I’m looking for the perfect gift. Can someone help me?
Any of our Shop staff or volunteers would be happy to help you choose a gift. If you are looking to spend a little more time, feel free to make an appointment with our Shop Manager.

Do you have sales?
We do hold sales periodically. Keep checking the Gardiner Shop page, and sign up for our e-news to hear about upcoming deals first.

What are retail exhibitions?
As one of the only ceramics museums in the world, we think it’s important to have a place to showcase and sell new work by contemporary artists. The Gardiner Shop typically hold 8 – 10 retail exhibitions per year. These exhibits can focus on a theme, a single artist, or a particular medium. The work appearing in our lobby showcase also rotates 3 – 4 times per year.

What is the price range of items in the Gardiner Shop?
We carry items typically ranging from $50 to $10,000, though you can purchase postcards for as low as $1.00.

Can I take photos of items in the Gardiner Shop?
Unfortunately we do not allow photography in the Gardiner Shop, by request of the artists that are featured.

Are there any discounts for Gardiner Friends?
Of course! Gardiner Friends get 10% off on all Shop purchase throughout the year and 20% off during the holiday season. Discount cannot be used in conjunction with other promotion. Become a Gardiner Friend!

When do you get new work in the Gardiner Shop?
We are constantly rotating in new work that we have ordered and stock from our onsite storage. Come back often to see what’s new!

Do you only sell ceramics?
While our focus is ceramics, we also feature glass, jewellery and accessories, wood products, home items, books, and even some gifts for children.