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Frequently Asked Questions

Is your online store open?
Yes, our online store is open. Items listed on our website are available for purchase, if they are in stock.

Is the physical Shop open?
No. In accordance with provincial health and safety regulations, in-person shopping is on hold. 

How do I receive updates on the Shop?
Please sign up for our e-newsletter or visit our website for updates.

How do I contact the Shop?
You can phone the Shop at 416.408.5066 or email us at giftshop@gardinermuseum.on.ca. We will make every effort to respond in a timely manner, however, our staffing is currently limited. We appreciate your understanding.

How do I arrange to pick up my purchase?
When an order is received, packed and ready, an email will be sent to the customer to schedule a date and time for pick up. Directions and instructions will be given when a date and time is confirmed.

What are your pick up hours?
Curbside pickup is typically scheduled Monday – Saturday from 10 am – 4 pm. You’ll be asked to come to our loading dock, not the Museum’s front entrance. Our Shop Manager will provide you with instructions when you schedule your pickup.

What types of precautions are being employed around pick ups and mailing parcels to customers?
If you have arranged to pick up your item, it will be cleaned and sanitized.

Where do you ship?
Currently we ship across Canada and the United States.

How long does it take to ship an item?
It takes 5-10 days for shipment. Please keep in mind that during this time it may take longer to receive the parcel due to shipping delays.

How do I know which artists work you carry?
Click here to see the full list of artists whose work we carry.

What is your exchange/return policy for online orders?
All online orders are final sale and are not eligible for exchange or credit. This includes any breakage that occurs during transport. Please read the terms and agreement carefully before completing your online purchase.

What methods of payment do you accept for online purchase?
We accept credit card payment only via PayPal services. This includes Visa, MasterCard, and American Express.

Do you offer gift cards?
Yes. Gift cards can be purchased in store or online in amounts of $100, $50, and $25.

Are gift cards redeemable for online purchase?
Gift cards are only redeemable in store and by phone. However, you may check your balance online here.

Do you replace lost gift cards?
No. We are not responsible for replacing lost gift cards.

Are there discounts for Gardiner Friends?
Of course! Gardiner Friends and Get Acquainted cardholders get 10% off on all Shop purchases throughout the year, and 20% off during the holiday season. Discounts cannot be used in conjunction with other promotions.

How do I access my discount?


My discount wasn’t added to my cart. What do I do?

Using the instructions above, make sure you are logged in and that your active membership is linked to your account before adding any items to your cart.

I’m still having an issue(s) creating an account, linking my membership, or obtaining my discount. Who do I contact?
Please email us at friends@gardinermuseum.on.ca and we’ll reply as soon as possible. Please note that the emails are only checked during regular business hours.

Do you do custom orders?
If you like a piece in the Shop but are interested in having the artist create something special just for you, please let us know. We are happy to get the conversation going and to facilitate the creation of a commissioned piece.

I’m an artist. How do I get my work into the Gardiner Shop?
Please submit your application via our online form. We review them once per month.

I am looking for the perfect gift. Can someone help me?
Our Shop Manager, Adeline La, would be happy to help you choose a gift. Please call 416.408.5066 or email us at giftshop@gardinermuseum.on.ca for assistance.

Do you have sales?
We do hold sales periodically. Keep checking the Gardiner Shop page, and sign up for our e-news to hear about upcoming deals first.

What are retail exhibitions?
As one of the only ceramics museums in the world, we think it is important to have a place to showcase and sell new work by contemporary artists. The Gardiner Shop typically holds 6-8 retail exhibitions per year. These exhibits can focus on a theme, a single artist, or a particular medium. The work appearing in our lobby showcase rotates 6-8 times per year.

What is the price range of items in the Gardiner Shop?
We carry items typically ranging from $10 to $10,000, though you can purchase postcards for as low as $1.00.

Can I take photos of items in the Gardiner Shop?
We do not allow photography in the Gardiner Shop, by request of the artists featured.

When do you get new work in the Gardiner Shop?
We are constantly rotating in new work that we have ordered and stock from our onsite storage. Check back often to see what’s new.

Do you only sell ceramics?
While our focus is ceramics, we also feature glass, jewellery and accessories, wood products, home items, books, and even some gifts for children.

Do you have Gardiner Museum related items?
We work with artisans to create exclusive items for the Shop. Some items are limited run. Check our website regularly for new items.