Frequently Asked Questions

What are the Gardiner Shop hours?
Monday – Tuesday: 10 am – 6 pm
Wednesday: 10 am – 8 pm
Thursday – Friday: 10 am – 6 pm
Saturday – Sunday: 10 am – 5 pm
Holiday Hours: 10 am – 5 pm

Can you ship my purchase?
Almost anything available in the Gardiner Shop can be shipped (additional charges and some conditions apply).

Do you do custom orders?
If you like a piece in the shop but are interested in the artist creating something special just for you, please let us know. We are happy to get the conversation going and facilitate the creation of a commissioned piece.

I’m an artist, how do I get my work in the Gardiner Shop?
Please submit your application via our online form. Due to the volume of submissions, we are only able to review them once per month.

I’m looking for the perfect gift. Can someone help me?
Any of our Shop staff or volunteers would be happy to help you choose a gift. If you are looking to spend a little more time, feel free to make an appointment with our Shop Manager.

Do you have sales?
We do hold sales periodically. Keep checking the Gardiner Shop page, and sign up for our e-news to hear about upcoming deals first.

What are retail exhibitions?
As one of the only ceramics museums in the world, we think it’s important to have a place to showcase and sell new work by contemporary artists. The Gardiner Shop typically hold 8 – 10 retail exhibitions per year. These exhibits can focus on a theme, a single artist, or a particular medium. The work appearing in our lobby showcase also rotates 3 – 4 times per year.

What is your exchange/return policy?
You are permitted to exchange any purchase within 30 days, with the original receipt. You can either exchange it for another item or for a gift card for the value of your purchase. This does not apply to jewellery or any products on sale or marked final sale. We do not offer returns.

What is the price range of items in the Gardiner Shop?
We carry items typically ranging from $50 to $10,000, though you can purchase postcards for as low as $1.00.

Can I take photos of items in the Gardiner Shop?
Unfortunately we do not allow photography in the Gardiner Shop, by request of the artists that are featured.

Are there any discounts for Gardiner Friends?
Of course! Gardiner Friends get 10% off on all Shop purchase throughout the year and 20% off during the holiday season. Discount cannot be used in conjunction with other promotion. Become a Gardiner Friend!

When do you get new work in the Gardiner Shop?
We are constantly rotating in new work that we have ordered and stock from our onsite storage. Come back often to see what’s new!

Do you only sell ceramics?
While our focus is ceramics, we also feature glass, jewellery and accessories, wood products, home items, books, and even some gifts for children.