Frequently Asked Questions

Is your online store open?

Yes, our online store is open. Items listed on our website are available for purchase, if they are in stock.

Is every item in the Shop available online?

As our Shop collection is very large, only selected items are available online. To see the full collection, please visit us in person.

Has the physical Shop reopened?

Yes, we are now open with adjusted hours:

Thursday and Friday 10 am – 6 pm

Saturday and Sunday 10 am – 5 pm

A shop attendant may not be stationed in the shop at all times.  Please ask the front desk attendant if one is available.

There is a capacity limit to two people in store.

What are the new safety and health protocols in the Shop?

Shop staff will be sanitizing high touch objects, such as jewellery and PIN pads, after each use. Disposable gloves and masks will be available to all shoppers.

Please click here to read over our new safety and health protocols before your visit.

How do I contact the Shop?

You may phone the Shop at 416.408.5066 or email us at  Inquiries will be responded during Shop hours Thursday to Sunday 10 am – 5 pm.

How do I receive updates on the Shop?

Please sign up for our e-newsletter or visit our website for updates.

How do I know which artists work you carry?

Click here to see the full list of artists whose work we carry.

What is your exchange/return policy for online orders?

All online orders are final sale and are not eligible for exchange or credit. This includes any breakage that occurs during transport. Please read the terms and agreement carefully before completing your online purchase.

What is your exchange/return policy for in-store purchase?

To prioritize health and safety during COVID19, there will be no store credit or exchange. All sales are final.

Terms and Agreement for online purchases?

Please read over the terms and agreement carefully before completing your online purchase.

What types of payment do you accept for online purchase?

We accept credit card payment only via PayPal services. This includes Visa, MasterCard, and American Express.

Are gift cards redeemable for online purchase?

Gift cards are only redeemable for in-store purchases. However, you may check your balance online here.

Do you replace lost gift cards?

No, we are not responsible for replacing lost gift cards.

What if I purchased an item online and it is only available for pick up?

There will be no impromptu pick-ups during COVID19.  You must schedule you pick up ahead of time.  Please call or email the Shop to schedule a date and time during Shop hours Thursday to Sunday from 10 am – 5 pm. If there is no answer, leave a message with your name, the date, and your contact information. It may take us 1-3 business days to respond to your voicemail.

What are your pick up hours?

We are available Thursday to Sunday from 10 am – 4 pm, providing a one our window for each day. A reminder that there are no impromptu pick ups during this time. Please arrange a date and time to pick up your item by contacting the Shop.

What types of precautions are being employed around pick ups and mailing parcels to customers?

If you have arranged to pick up your item, it will be cleaned and sanitized. Additionally, curbside pick-up will take place at the loading dock, not the Museum’s front entrance. Customers will be given instructions by a member of the Shop team.

How long does it take to receive a response from the Shop?

Staff are available during Shop Hours Wednesday to Sunday from 10 am – 5 pm, to answer inquiries.

Where do you ship to?

Currently we ship across Canada and the United States.

How long does it take to ship an item?

It takes 5-10 days for shipment. Please keep in mind that during this time it may take longer to receive the parcel due to shipping delays.

Do you do custom orders?

If you like a piece in the Shop but are interested in having the artist create something special just for you, please let us know. We are happy to get the conversation going and to facilitate the creation of a commissioned piece.

I’m an artist. How do I get my work into the Gardiner Shop?

Please submit your application via our online form. We review them once per month.

I am looking for the perfect gift. Can someone help me?

Any of our Shop staff or volunteers would be happy to help you choose a gift. If you are looking to spend a little more time, feel free to make an appointment with our Shop Manager or an Operations Associate.

Do you have sales?

We do hold sales periodically. Keep checking the Gardiner Shop page, and sign up for our e-news to hear about upcoming deals first.

What are retail exhibitions?

As one of the only ceramics museums in the world, we think it is important to have a place to showcase and sell new work by contemporary artists. The Gardiner Shop typically holds 6-8 retail exhibitions per year. These exhibits can focus on a theme, a single artist, or a particular medium. The work appearing in our lobby showcase rotates 6-8 times per year.

What is the price range of items in the Gardiner Shop?

We carry items typically ranging from $10 to $10,000, though you can purchase postcards for as low as $1.00.

Can I take photos of items in the Gardiner Shop?

We do not allow photography in the Gardiner Shop, by request of the artists featured.

Are there any discounts for Gardiner Friends?

Of course! Gardiner Friends get 10% off on all Shop purchases throughout the year, and 20% off during the holiday season. Discounts cannot be used in conjunction with other promotions.

Are there any discounts for CLAY Restaurant patrons?

Yes! Clay Restaurant patrons receive 10% off on all Shop purchase on same day, dine-in only. Please show your receipt to receive the discount. Discounts cannot be used in conjunction with other promotion.

When do you get new work in the Gardiner Shop?

We are constantly rotating in new work that we have ordered and stock from our onsite storage. Come back often to see what’s new.

Do you only sell ceramics?

While our focus is ceramics, we also feature glass, jewellery and accessories, wood products, home items, books, and even some gifts for children.

Do you have Gardiner Museum related items?

We work with artisans to create exclusive items for the Shop. Some items are limited run. Check our website regularly for updated items.