Frequently Asked Questions

What are the Gardiner Shop hours?
Monday – Thursday (10am-6pm)
Friday (10am-8pm)
Saturday/Sunday (10am-5pm)
Holiday hours (10am-5pm)

Can you ship my purchase?
Almost anything available in the Gardiner Shop can be shipped (additional charges and some conditions apply).

Do you do custom orders?
If you like a piece in the shop, but are interested in the artist creating something special just for you, please let us know. We are happy to get the conversation going and facilitate the creation of a new piece.

I’m an artist, how do I get my work in the Gardiner Shop?
Please submit via our online form. Due to the volume of submissions, we are only able to review submissions once per month.

I’m looking for the perfect gift, can someone help me?
Any of our shop staff or volunteers would be happy to help you choose a gift. If you are looking to spend a little more time, feel free to make an appointment with our Retail Coordinator.

Do you have sales?
Every once in a while we will have a sale! Keep checking back to the Gardiner Shop page, and sign up for our e-news to hear about the deals first.

What are ‘Retail Exhibitions’?
As Canada’s national ceramics museum, we think it is very important to have a place to showcase artist’s work for sale. We will typically have between 8-10 Retail Exhibitions per year within the Gardiner Shop. These Retail Exhibits can focus on a theme, a singular artist or a medium/form. We will also rotate 3-4 times per year the work that appears in the new Lobby Showcase.

What is your exchange/return policy?
You are permitted to exchange any purchase within 30 days, with original receipt. You can either exchange for another item, or a gift card with the value of your purchase. Not applicable to any products on sale, marked final sale, and jewellery. We do not allow returns.

What is the price range of items in the Gardiner Shop?
We carry items from $50 to $10,000. Price range as low as $1.00 postcards to $10,000 art pieces.

Can I take photos of items in the Gardiner Shop?
Unfortunately we do not allow photography in the Gardiner Shop, by request of the artists that are featured.

Are there any discounts for Gardiner Friends?
Of course! Gardiner Friends get 10% off all shop purchase throughout the year, and 20% off during the Holiday season. Discount cannot be used in conjunction with other promotion. Become a Gardiner Friend!

When do you get new work in the Gardiner Shop?
We are constantly rotating in new work both that we have ordered, as well as from the additional stock from our onsite storage. Come back often to see!

Do you only sell ceramics?
While our focus is ceramics, we also feature glass, jewelry and accessories, wood, home items, books, and items for children.