Welcome Back

The Gardiner Museum is now open 7 days a week!

Hours:
Monday – Tuesday: 10 am – 6 pm
Wednesday: 10 am – 9 pm (with free admission after 4 pm)
Thursday – Friday: 10 am – 6 pm
Saturday, Sunday, and Holiday Mondays: 10 am – 5 pm

As we welcome you back, the health and safety of our staff and visitors remains our top priority. We have implemented the following measures to ensure your health and safety:

• Since September 22, patrons of Clay Restaurant and guests at on-site events must show proof of full COVID-19 vaccination. See the FAQ below for more information
• As of October 4, all Museum visitors, clay class participants, and on-site program participants ages 12 and up must show proof of full COVID-19 vaccination. See the FAQ below for more information
• Masks must be worn inside the Museum in accordance with City of Toronto By-law 541-2020. Disposable masks will be available at the Front Desk for those who do not come equipped with their own
• We are currently limiting the number of people in the Museum to 50% capacity indoors and 75% on the outdoor plaza
• The number of people in individual gallery spaces is being limited to allow for social distancing. Capacities are posted at the entrance of each gallery
• Hand sanitizing and hand washing stations have been placed throughout the Museum
• We have increased our cleaning schedule and disinfecting protocols, with particular attention to high touch and high traffic areas
• A Plexiglas barrier has been installed at the Front Desk. We encourage visitors to make purchases with your debit or credit card, but cash will be accepted
• The coat check area is currently closed
• All visitors are asked to use the washrooms in the basement and on the third floor. The second-floor washrooms are currently closed to the public

FAQ

Are there timed tickets for the Museum and exhibitions?

No. Tickets purchased online for a particular day are valid for that entire day. Tickets can also be purchased upon arrival at the Front Desk. Capacity in the galleries will be managed on site and any delays will be communicated through social media.

Am I considered fully vaccinated?

You are considered fully vaccinated if:

• At least 14 days have passed since your second dose of an approved two-dose vaccine (AstraZeneca/Serum Institute of India, BioNTech-Pfizer, Moderna)
  OR
• At least 14 days have passed since you received an approved single-dose vaccine (Janssen/Johnson & Johnson)

Visit the Canada.ca website for an up-to-date list of approved vaccines.

If you received one or more doses of the COVID-19 vaccine out of province, contact your local public health unit to record your information and receive proper documentation.

How do I show proof of full vaccination?

The Gardiner will accept documentation in the form of:

• An Ontario vaccination receipt from a vaccine clinic when you received your dose (paper copy)
• A vaccination receipt signed by an Indigenous Health Provider
• An Ontario Ministry of Health vaccination receipt received by email following your appointment (digital or printed paper copy)
• Downloaded vaccination receipt from Ontario’s provincial booking portal or by calling the Provincial Vaccine Contact Centre at 1-833-943-3900 (digital or printed paper copy)
• A vaccination receipt from another jurisdiction that shows the holder is fully vaccinated against COVID-19

This documentation must be presented alongside a piece of government issued ID (i.e. driver’s license, health card or passport) that matches the proof of full vaccination documentation.

Will the Museum keep my personal health information?

No. When you present your vaccine documentation, your health information will not be recorded.

What if I have a medical exemption?

The Gardiner will accept document exemptions as outlined by the Province of Ontario. Click here for more information.

Who can I contact to receive more information about your proof of vaccination policy?

Any comments regarding the Gardiner’s vaccination policy should be directed to mail@gardinermuseum.com. We will not tolerate any harassment of our frontline staff as they enforce the Museum’s policies.

I am not fully vaccinated but I have already booked tickets or purchased a Gardiner Friendship. Can I rebook or request a refund?

If you are not fully vaccinated and have already purchased tickets to the Museum, please email us at mail@gardiermuseum.com to rebook or to request a refund.

If you are a Gardiner Friend who is not fully vaccinated, please email us at friends@gardinermuseum.com to discuss your options for a full or partial refund of the cost of your Gardiner Friendship.

Is Clay Restaurant open?

Yes. The dining room and patios are open for brunch and lunch, with limited capacity to allow for safe physical distancing. We recommend making a reservation at clay.restaurant to avoid disappointment.

Monday – Friday: 11 am – 4 pm
Saturday: Closed
Sunday: 10 am – 4 pm

Are Family Days running?

Yes. Family Days are running on Sundays from 11 am – 3 pm, included with admission. Physical distancing, a COVID-19 screening questionnaire, and other health and safety measures are in effect.

Are drop-in and sessional classes running?

Yes. Drop-in classes are being held in the studios on Wednesdays from 6 – 8 pm and Saturdays from 1 – 3 pm. Tickets go on sale online at 10 am on the morning of the class. Capacity is limited to 10 people, and health and safety protocols, including a COVID screening questionnaire, are in effect.
Learn more

Our fall sessional classes go on sale to Gardiner Friends on October 4 and the general public on October 6.
Learn more

Are the elevators operating?

Yes. We recommend a maximum of two people or one family unit at a time. We also encourage visitors to use the stairs when possible.

Do you have wheelchairs available for public use?

Yes, we have one (1) complimentary standard wheelchair and two (2) complimentary transport wheelchairs, which can be requested when you arrive or prior to your visit. They are sanitized after every use. To ensure that there is a wheelchair available for you, please call ahead to reserve one at 416.408.5070.

Will the expiry date of my Gardiner Friendship change as a result of the closure?

To ensure that you’re able to enjoy a full year of admission, your Gardiner Friendship has been extended. Please note that we will not be distributing membership cards with the new expiry date, but this change has been made in our database and will be honoured by our staff. If you have any questions about your expiry date, please contact our Development Department at friends@gardinermuseum.com or call at 416.408.5076.

Will the Gardiner continue to post online content?

Yes. We encourage you to follow us on social media and to check gardinermuseum.com regularly for artist videos, digital programs, at-home art activities, and more.