Policies

Privacy Policy
Customer Service Accessibility Policy
Ticketing Policy

Privacy Policy

We collect aggregate information on website traffic; for example, what pages consumers access or visit.

This statistical information we collect is used for internal review and to improve the content of our website. It is not shared with any other organizations for commercial purposes. We do not set any cookies. We do not partner with or have special relationships with any ad server companies.

If you supply us with your postal address or email address, you will only receive the information for which you provided us your postal address or email address.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. The Gardiner Museum only collects Personal Information that you submit voluntarily when you provide your name, address, and any other contact information you choose to provide, on the “CONTACT US”, “E-NEWS SIGNUP” and ECOMMERCE portions of the Site. Such Personal Information is collected for the sole purpose of adding your name and contact information to The Gardiner Museum mailing list in order to provide you with publications, promotions, updates and invitations to upcoming Gardiner Museum events that may be of interest to you. By providing The Gardiner Museum with Personal Information on these portions of the Site, you consent to the collection and use of such information in accordance with this privacy statement. The Gardiner Museum does not disclose any Personal Information to any third parties, except as required by law. If you are concerned about how your information is used, you should continue to check our website periodically.

Please let us know of any questions or concerns via email.

Email

Customer Service Accessibility Policy

Policy Statement

The George R. Gardiner Museum of Ceramic Art (the Gardiner Museum) strives at all times to provide goods and services in a way that respects the dignity and independence of people with disabilities. We are committed to giving people with disabilities the same opportunity to access and benefit from our services in the same place and in a similar way as other customers whenever possible. The Gardiner Museum endorses the Accessibility for Ontarians with Disabilities Act (the “Act”) and the regulations passed pursuant to the Act.

Purpose

The purpose of this Policy is to outline the practices and procedures established by the Gardiner Museum in order to meet the obligations under the Act and specifically Regulation 429/07 Accessibility Standards for Customer Service.  Through this Policy, the Gardiner Museum establishes and implements practices and procedures consistent with its goal of compliance, as well as its commitment to excellent customer service for all. The Gardiner Museum is committed to excellence in serving all customers, including people with disabilities.

Communication

We will make reasonable efforts to communicate with people with disabilities in ways that take into account their disability. The Gardiner Museum is committed to training its members who communicate with customers on how to interact and communicate with people with different types of disabilities.

Assistive devices

People with disabilities may use their own personal assistive devices, or those that may by provided by Gardiner Museum while obtaining any goods and services provided on our premises that are open to the public.

A person with a disability may enter any part of our premises that are open to the public with an assistive device, unless not allowed by law. If barriers to the use of an assistive device exist at our premises that are open to the public, these barriers, where reasonably possible, will be removed.

We will ensure that our staff are trained in and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods and services.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public except where animals are not allowed by law. Where an animal is not allowed by law, alternate options will be explored to provide the service to the person with a disability.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on the Gardiner Museum’s premises. Fees will not be charged for support persons.

A “support person” means, in relation to a person with a disability, another person who accompanies him or her in order to help with communication, mobility, personal care or medical needs or with access to goods or services.

The Gardiner Museum reserves the right to require a person with a disability to be accompanied by a support person when on the premises, if a support person is necessary to protect the health and safety of the person with a disability or the health or safety of others on the premises.

Training for staff

The Gardiner Museum will provide training to all staff who deal with customers or third parties on our behalf, and all those who are involved in the development and approvals of customer service policies and procedures.

Training will include:

• The purpose of the Act and the requirements of the customer service standard
• How to interact and communicate with people with various types of disabilities
• How to interact with people with disabilities who use assistive devices or require assistance of a service animal or support person
• What to do if a person with a disability has difficulty accessing the Gardiner Museum’s goods and services or publicly-accessible premises
• The Gardiner Museum’s policies, practices, and procedures relating to the customer service standard
• Staff will also be trained on an ongoing basis when changes are made to these policies, practices, and procedures.

Notice of temporary disruptions

The Gardiner Museum will provide customers with notice in the event of a planned or unexpected disruption to services or facilities for customers with disabilities. This notice will include information about the reason for the disruption, how long the disruption is expected to last, and a description of any alternative facilities or services, if available.

The notice will be placed on the Gardiner Museum’s website, and/or may be posted at the location.

Modifications to this or other policies

Any Gardiner Museum policy that does not respect and promote the dignity and independence of people with disabilities will be modified or revoked.

Contacting the Gardiner Museum

Anyone who wants to contact the Gardiner Museum to discuss the manner in which the Gardiner Museum provides goods and services to people with disabilities can contact the Gardiner Museum by phone, email, through our website, in person or via the visitor comment book located at the front desk. All feedback will be directed to Customer Service.

Where possible, concerns will be addressed immediately. However, some concerns may require more time and consideration.  Customers can expect to hear back from the Gardiner Museum promptly, either with details on the resolution of the concern or, in more complex cases, on the steps being taken by the Gardiner Museum to resolve the concern.

TOR01: 4810673: v2

Ticketing Policy

Registration
Registration is on a first-come-first-served basis and is limited to space restrictions, advance registration is recommended for all programs.

Registration is confirmed ONLY upon receipt of payment.

Student Memberships require a valid post-secondary school student ID. Accepted forms of student ID submission are:
1)      A scanned copy, or photo attachment of your student card emailed to receipt@gardinermuseum.com
2)      Fax a copy of your card to 416.586.8085
3)      In person (bring your ID to the Museum and present with purchase)

Gardiner Friends may only purchase tickets and classes at the discounted rate for membership card holders, with the exception of kids clay classes and camps.*

If you wish to take advantage of the membership discount when registering a child or grandchild for a kids clay class or camp you, as the purchaser, must be a member of the Gardiner Museum. Any child must be registered under their parent or guardian’s membership number. If you are not already a Gardiner Friend click here or call 416.408.5075 to join.*

*Discounts on programs and classes do not apply to ‘Get Acquainted’ level.

Cancellation
Programs and prices are subject to change.

Cancellation for enrollment in a series course
A non-refundable fee of $50 per course ($30 for children’s courses) will be charged regardless of the reason for cancellation. Cancellation for enrollment in a series course must be received in writing, email, or by telephone during business hours. No cancellations will be accepted regardless of the reason within 10 business days prior to the program start date. Transfers are only available between sessions taking place during the same season, and are subject to availability. There will be no make-up classes offered. Please ensure that the course you choose works with your schedule.

The Gardiner reserves the right to cancel or reschedule programs. The Museum will issue a full refund if a program is cancelled, or if rescheduling precludes a registrant from participating. All registered participants who give a valid telephone number and/or e-mail will be notified in advance if program is rescheduled or cancelled.

Cancellation for enrollment in a one or two-day class(es)
One-day class, two-day classes, and workshops are non-refundable and non-transferable.

Please refer to the Learn & Create section for current program listings.

Refunds
Tickets to lectures, programs, and special events are final sale and non-refundable.
There are no refunds on purchases of memberships at any level.

Transfers
Transfers (for lectures and programs) are subject to availability and must be approved by the Education Program Manager.

Special Events (e.g. Fundraising events such as SMASH)
Tickets to special events are non-refundable.