Gardiner Museum Ticketing Policy
By registering in a Gardiner Museum class, workshop, or program, you agree to the following Terms and Conditions:
Registration
Registration for classes, workshops, and programs is on a first-come-first-served basis and is limited to space restrictions. Advanced registration is recommended for all programs. Registration is confirmed ONLY upon receipt of payment.
Gardiner Friends may only purchase tickets and classes at the discounted rate for membership card holders, with the exception of kids clay classes and camps.*
Gardiner Friend Registration and Discounts
If you wish to take advantage of your Gardiner Friend discount when registering a child or grandchild for a kids clay class or camp you, as the purchaser, must be a member of the Gardiner Museum.*
Any child must be registered under their parent or guardian’s Friendship number. If you are not already a Gardiner Friend click here or call 416.408.5075 to join.
*Discounts on programs and classes do not apply to Annual Pass or Get Acquainted pass holders.
Cancellation
Programs and prices are subject to change. The Gardiner reserves the right to cancel or reschedule programs. The Museum will issue a full refund if a program is cancelled, or if rescheduling precludes a registrant from participating. All registered participants who give a valid telephone number and/or e-mail will be notified in advance if program is rescheduled or cancelled.
Participant Withdrawal from a Series Course
A non-refundable fee of $50 fee per course ($30 for kids classes) will be charged regardless of the reason for withdrawal. Withdrawal for enrollment in a series course must be received by email to [email protected]. Withdrawals will not be accepted for any reason within 10 business days prior to the program start date or after the program has begun. Transfers are only available between sessions taking place during the same season and are subject to availability. There will be no make-up classes offered. Absence from class does not constitute your withdrawal. Please ensure that the course you choose works with your schedule.
Withdrawal from Enrollment in a One or Two-day Class or Workshop
One-day class, two-day classes, and workshops are non-refundable and non-transferable.
Refunds for Lecture, Programs, and Special Events
Tickets to lectures, programs, and special events are final sale and non-refundable.
Refunds for Gardiner Friendships
There are no refunds on purchases of Gardiner Friendships at any level.
Refunds for Special Events (e.g. SMASH)
Tickets to special events are non-refundable.
Outdoor Programs or Classes for Registered Participants
Inclement Weather
In the case of inclement weather, programs and classes will be cancelled 2 hours prior to the start time. Notifications will be sent by email and telephone to registered participants. One make-up class will be offered as compensation for any missed programming due to inclement weather.
General Conditions
- All participants in outdoor courses must be prepared to spend 2 hours outdoors including being responsible for:
- Bringing a portable stool if seating is desired/required
- Finding a washroom if needed
- Bringing water, sunscreen, and/or other appropriate sun protection
- Arriving on time at the designated meeting area so the class schedule is not disrupted
Participant Code of Conduct
The Gardiner Museum is committed to providing a safe, healthy, and supportive learning and work environment in which all individuals are treated with respect and dignity. Respectful sharing of spaces, ideas, and resources ensures an enriching and enjoyable experience for everyone.
When purchasing a program or class, by checking the box that acknowledges that you have read the Museum’s Ticket Policy, the participant/guardian agrees to the following:
- I understand that any disruptive or abusive behavior, threats or acts of harassment or violence, acts of discrimination, racism, microaggressions, oppression, bullying, or hate speech of any kind regardless of, and not limited to, gender, sexual orientation, ethnicity, culture, age, and ability will not be tolerated. The Gardiner Museum reserves the right to remove and terminate the participation or deny participation to any individual who engages in such conduct, without refund or compensation.
- I understand that intentional damage, misuse or unauthorized use of Gardiner Museum studio equipment, property, or materials or damage or theft is prohibited and will result in termination of participation without refund or compensation. The Gardiner Museum reserves the right to request reimbursement of repair or replacement expenses caused by such damage and/or take legal action against anyone who commits theft, or damage to property.
- I understand that alcohol, tobacco, and all non-prescription drugs and drug paraphernalia use and presence are forbidden on Gardiner Museum property. Suspicion of impairment by alcohol, tobacco or drugs may result in the removal from the course without refund or compensation.
Liability Waiver
- I agree that the Gardiner Museum and its respective trustees, officers, directors, employees, agents, and independent contractors shall not be liable for any injury or illness to my person or any loss or damage to my personal property arising from, or in any way resulting from, my attendance at or participation in the program. I hereby release and indemnify the Gardiner Museum from any claims or damages arising from any such injury, loss, or damage, unless such injury, loss, or damage is caused solely by the negligence or willful misconduct of the Gardiner Museum, as applicable, or their respective trustees, officers, directors, employees, agents, or independent contractors while acting within the scope of their duties.
